How to Contact Customer Service?
To send an email to Customer Service, please click here. The email address is firstname.lastname@example.org
Call us toll-free at 1-888-273-5801. Monday through Friday 8 a.m. – 5 p.m. EST.
Send a fax to Customer Service at 1-888-273-5802. Monday through Friday 8 a.m. – 5 p.m. EST.
How to Request a Catalog?
To request a catalog, please click here. Enter all requested information. Customer service will call within 24 hours to evaluate your needs and send you the appropriate catalog(s).
How to Report a Site Problem?
We apologize if you are experiencing technical difficulties. Our technicians continuously monitor our site for performance and reliability. Unfortunately, problems do occasionally occur. Please contact our Customer Service.
How to get an Order Confirmation?
After placing an order, you will receive an "order confirmation" email sent within 24 hours of placing your order.
Please note: If you did not receive your order confirmation within 24 hours, please click here to contact our Customer Service department. Be sure to have your email address and order number handy. We will investigate and send a new confirmation to you.
Please note: Emails sent on Friday after 5 p.m. EST, Saturdays and Sundays, will be responded to on Monday. Our Customer Service hours are Monday through Friday, 6 a.m. - 5 p.m. EST.
How to Cancel / Change an Order?
In order to provide the shortest delivery times possible, we process orders immediately. This means we are rarely able to cancel an order once it has been submitted.
If you are ordering between the hours of 6 a.m. and 5 p.m.* Monday though Friday EST and you wish to cancel an order or have another related concern, please call Customer Service within 10 minutes of submitting your order at 1-888-273-5801.
*Please note: Cancellations can only be attempted during normal business hours.
How to use the Shopping Cart?
A. J. Bros. Inc. recommends creating an account or logging into your existing account before placing items in your shopping cart.
Although you certainly can add items to your shopping cart without logging in, we cannot guarantee that those items will still be there if you leave and return at a later time.
However, if you first login to your account and then add items to your shopping cart, you can be assured that the items you've chosen will be saved if you decide to leave and come back another time.
What are the Payment Options?
We accept Visa and MasterCard. Your card will be charged when your order ships.
Your credit card information is secure, and all customer information is kept private.
The trusted leader in online payments enables buyers and businesses to send and receive money online. PayPal® helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal®, your financial information is never shared with the merchant.
To make a purchase using PayPal® as your payment method, simply use the standard A. J. Bros. Inc. checkout, select PayPal® as your payment method when prompted, and you will be given the option to use an existing PayPal® account or to create a new PayPal® account if you do not yet have one.
Line of Credit
Commercial institutions and other organizations including public schools, Head Starts, and state and local government agencies are eligible for a line of credit. Please send an email to email@example.com and request a credit application.
Do I have to Pay Sales Tax?
TAX EXEMPT CUSTOMERS
If you're a tax-exempt customer, please provide a copy of your tax exemption certificate with your first order.
1. Please fax your certificate to:
1-888-273-5801 and reference your order confirmation number.
Or mail your certificate to:
Attention: Accounts Receivable
A. J. Bros. Inc.
31537 Eight Mile Road
Livonia, MI 48152-1359